ERAN – Emotional First Aid by Telephone

ERAN (Emotional First Aid by Telephone) operates Israel’s National Crisis Intervention Hotline, Israel’s only telephone and internet emotional first-aid Hotline, providing an anonymous and confidential service, round the clock, seven days a week, 52 weeks of the year.

ERAN provides unconditional and non-judgmental emotional support for all residents of Israel including children and youth, soldiers and the elderly; in 3 languages, Hebrew, Arabic and Russian.

Over a thousand volunteers, hand-picked & highly trained over a period of 12 months, empower callers to search for emotional resilience and survivability.

ERAN‘s aim is to answer the call of anyone facing the personal crisis that all face during a full and normative lifetime, such as unemployment, interpersonal relationships, age related stress while growing up or reaching old age, personal tragedies, loneliness, violence, daily stress, anxiety and abuse.

The list of topics that ERAN volunteers are faced with, and trained for, covers the full spectrum of personal crisis that individuals experience during a full normative life. In addition, ERAN volunteers often encounter suicidal callers and must endeavor to recognize the immediate danger, prevent the attempt and when necessary, alert emergency and welfare authorities for further direct action.

ERAN’s objective is to “be there”, around the clock, for anyone in distress.

Some figures for 2010:

  • 394 calls on an average day
  • 144,000 calls received during the year
  • 800 calls about suicide cases in progress
  • Hundreds of calls from those suffering from panic and anxiety
  • Thousands of calls from children, youth and the elderly suffering violence.
  • Thousands of calls caused by the financial situation in the lower socio-economic strata
  • Thousands of calls from people already under professional social work care who are unable to access an over burdened mental health system.
  • In many cases ERAN was able to recognize potentially dangerous cases and refer them to the relevant professional therefore preventing tragedy.

We turn to you, the men and women who may have utilized a service similar to ERAN’s in the past, the grandparent whose children and grandchildren live in Israel and who may or may not need this service, the Jewish social workers, psychologists and doctors who acknowledge the need for such a fundamental mental health service, and the readers of this blog who donate what they can, however small, to worthy Israeli charities.

Please spread the word and help us sustain ERAN to continue to provide this essential service.

Please go to: and donate to ERAN.



General Hotline Call 1201 or 09-8891333 begin_of_the_skype_highlighting FREE 09-8891333 end_of_the_skype_highlighting (Hebrew, Arabic & Russian)


Russian Hotline Call 1-800-24-1201

Soldiers Hotline Call *2201 (Hebrew)

Hotline for the Aged Call *3201 (Hebrew)


Emotional Support via the Internet:

Email: (Hebrew & English)

Online Chat – direct access through the Hebrew website

ICQ – #12010